Here are some highlights of Jack Salzwedel's message to AmFam employees at the start of this New Year, I thought that I would share it with you:
What went well last year? Many things, including our customer-satisfaction numbers, our financial strength and our “people” scores. Consider the results:
We have customers who like us. Our customer-satisfaction and retention numbers are strong and rising. For the first time, we’re in the “high-satisfaction” tier in the annual J.D. Power and Associates homeowners insurance survey. And that’s great because it shows we’re taking our mission seriously: To be the most trusted and valued service-driven insurance company.
We have money in the bank and are very strong financially. When you look at our non-CAT loss improvements, our expense management and our solid investment performance, it’s clear we are impacting our financial strength through initiatives and hard work. We’ve made up all our equity loss due to the Great Recession and this past year added nearly a half billion dollars to equity—continuing proof we can meet our promises to our policyholders in times of need.
Agent and employee engagement are up, too. In spite of fewer employees and agents, and more work for all of us, we have a dynamic and energized “family” meeting the needs of our customers.
FYI... Jack is President & COO of AmFam.
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